Complaints and returns
Do you need to make a claim or return your goods? We will do our utmost to make the entire process as simple and fast as possible.
30-Day Returns
You have 30 days to return your goods.
Refund within 7 days
After receipt and inspection of the goods.
Own transport
You choose the return method.
Do you need advice?
Write to us at obchod@unimagnet.cz
1) Product Complaints
If the purchased goods do not function correctly or exhibit a defect, please contact us and we will resolve the complaint together.
How to proceed?
1. Fill in the form
Please download the complaint form, fill it in, print it, and attach it to the goods being claimed.
2. Contact us
Send us an email at obchod@unimagnet.cz. Briefly describe the fault and provide the order or invoice number.
3. Send the goods
Pack the goods carefully and enclose the completed form. If necessary, we will agree with you on the most suitable method of transport.
4. We will process the claim
Once the shipment has been received, we will assess the complaint and keep you informed of the further process via email.
2) Return goods within 30 days
Did your goods arrive and it's "not quite right"? We have extended the 14-day statutory period for withdrawal from the purchase agreement to 30 days from the date of receipt of the goods.
You can also return goods that you have only tried out. However, it must be complete and must not show any signs of damage or wear.
How to proceed?
1. Fill in the form
Please download the form, fill it in, print it out, and include it with the returned goods.
2. Contact us
Send an email to obchod@unimagnet.cz and include your order or invoice number.
If you are returning a shipment from the Czech Republic or Slovakia and it meets the conditions for free returns, we will send you a code for submission via Zásilkovna (CZ) or Packeta (SK).
3. Send the shipment
Place the completed form in the package together with the goods and send it.
4. Refund
Once the returned goods have been received and inspected, we will refund your money within 7 days to the account specified in the form or by another agreed method.
Take advantage of free returns
We want to make returning your goods as easy as possible. We will cover the shipping costs for most returns.
|
Shipment type |
Return method |
|
Czech Republic |
free via Zásilkovna |
|
Slovakia |
free via Packeta |
|
Maximum weight |
10 kg |
|
Maximum dimensions |
70 × 50 × 20 cm |
|
Larger or heavier shipments |
send via your own carrier at the sender's expense. |
Frequently Asked Questions for returns and complaints
Can I return goods that have been unpacked or tested?
Yes. You can try out the goods in the same way as when you browse them in a store. However, they must be complete and show no signs of damage or wear.
Who pays for the shipping upon return?
For shipments from the Czech Republic and Slovakia up to 10 kg and maximum dimensions of 70 × 50 × 20 cm, we provide free shipping via the Czech Zásilkovna or Slovak Packeta. Larger or heavier shipments are sent by the customer via a standard carrier at their own expense.
How long does the refund take?
We will inspect the returned goods upon receipt and issue a refund within 7 days.
I need some advice.
Write to us at sales@unimagnet.cz. We are happy to assist you with complaints, returns, and choosing the most suitable shipping method.
